FAQs

 

Frequently Asked Questions


What Makes Dog is Good Different?

Dog is Good isn’t just apparel. We’re a lifestyle brand celebrating the unconditional love, humor, and bond between Dogs and their humans. Our designs are created to spark connection, start conversations, and remind you that life is simply better with Dog by your side.

 

Do You Have a Retail Store? 

Dog is Good products are primarily sold online through our website, you can shop anytime, 24/7. We don’t currently have a physical retail location, but we do have mobile pop-up shops that appear across the entire country at events, festivals, shows and more!

 

Do You Offer Wholesale or Pop-Up Opportunities?

Yes, we offer both and they’re designed for different types of partners.

Wholesale:
If you own a retail store and want to carry Dog is Good products in your shop, visit our Wholesale Page to apply and access our catalog.

Pop-Up Shops:
Want to bring Dog is Good to events, festivals, markets, or community gatherings? Our Pop-Up Shop Program gives you everything you need to sell at local events and build your own Dog is Good business.

Click the program that fits you best to learn more and get started.

 

How Long Will It Take to Receive My Order?

Most orders are processed within 3–5 business days. If an item is out of stock or custom printed, processing may take a little longer and we’ll notify you if that happens.
Once your order ships, you’ll receive a tracking number so you can follow its journey to your doorstep.

 

Can I Change or Cancel My Order After It’s Placed?

Sometimes! If your order hasn’t begun processing yet, we may be able to update it. Please contact our support team as soon as possible to request changes or cancellations. Unfortunately, we cannot guarantee changes. 

 

What Sizes Do You Offer?

We offer a wide range of sizes across many apparel styles (e.g., tees, sweatshirts, hoodies). Our standard sizes offered are small - 3xl. Specific sizing details are listed on each product page. Most of our apparel fits true to size. If you’re between sizes or prefer a looser fit, we typically recommend sizing up. If you need help picking the right size, feel free to contact us, we’re happy to help!

 

How Should I Care for My Apparel?

For best results, wash inside out in cold water and tumble dry low. Avoid ironing directly over printed areas to preserve design quality.


Do You Ship Internationally?

We ship within the United States and to some select international destinations.

 

How Can I Stay Updated on New Products & Sales?

Sign up for our newsletter and follow us on Instagram and Facebook! Subscribers get early access to product launches, promotions, event updates, and more. You can sign up here: https://dogisgood.com/pages/join-our-email-list

 

How Are Your Products Made?

Every design we create reflects our mission to celebrate the joy, humor, and unconditional love shared with dogs. Our apparel and merchandise are thoughtfully crafted with quality materials and printed with care to ensure long-lasting wear and heartfelt expressions of dog-loving style.

 

What Should I Do If My Order Arrives Damaged or Incorrect?

We’re sorry if that happens! Please email our support team with photos of the issue and your order number. We’ll gladly assist with a solution!

 

Do You Offer Discounts or Promotions?

Yes! We run seasonal and special promotions throughout the year. Signing up for our newsletter and following us on social media are the best ways to make sure you don’t miss out. 

 

Do You Support Charitable Causes?

Yes. Giving back is part of who we are.

Dog is Good proudly supports The BOLO Project, a nonprofit dedicated to building confident, resilient, purpose-driven teens through the love of dogs. The program combines leadership development, mindset training, and the powerful human-dog bond to help young people step into their potential.

Through awareness, financial and community support, we help amplify The BOLO Project’s mission and impact.

When you support Dog is Good, you’re supporting a brand that believes dogs make us better and that the next generation deserves that same inspiration.

 

Need More Help?

If you’re unsure which option applies to your order, email customerservice@dogisgood.com and we’ll guide you through the next steps.